Nicolas Gil

Nicolas Gil is an experienced professional in customer experience and operations, currently serving as the Global Customer Experience & Operations Manager (CX) at Flywire since February 2024, where responsibilities include leading the Central Services teams and enhancing operational efficiency across the organization. Previously, Nicolas worked as the Customer Experience Manager at Ualá from March 2020 to February 2024, overseeing a team of 25 across Argentina, Mexico, and Colombia and building a high-performing team in a startup environment. Prior roles include positions at Banco de la Provincia de Buenos Aires and Banco Supervielle, where responsibilities revolved around developing and executing customer experience strategies and monitoring KPIs. Beginning a Master in Customer Experience Management at Universidad Complutense de Madrid in 2023, Nicolas also holds degrees in Business Administration and International Commerce from UADE, along with a diploma in Economic Sciences from Instituto Mater Ter Admirabilis.