Solon Hui

Solon Hui is a seasoned professional with extensive experience in payment processing and customer support, currently serving as a Senior Payment Experience Payout Specialist at Flywire since April 2021. Notable achievements include leading a KYC outreach unit to increase volume by 30%, developing training curriculum for global payment regions, and enhancing payer experience through collaboration with product development teams, resulting in improved Trustpilot reviews. Solon has held multiple roles within Flywire, demonstrating a consistent record of high customer satisfaction and effective communication while managing complex payment operations. Previous experience includes positions at Pure Seed, U.S. Census Bureau, Amazon Retail, and various internships, highlighting a diverse background in logistics, HR, and data analysis. Solon holds a Bachelor of Arts in Organizational Communication & Business-Human Resources from Calvin University.