William Wang

William Wang is a seasoned IT professional with extensive experience in technical support and IT management. Currently serving as a Senior IT Helpdesk Specialist at FM Industries since August 2022, William previously held the role of IT Support Engineer at Alibaba Group from March 2018 to August 2022. William has also contributed as a Substitute Teaching Assistant for the UC Berkeley Cybersecurity Program while working at Trilogy Education from February 2019 to July 2020. Earlier in career, William was a Sr. IT Staff at Samsung SDS from 2013 to April 2017, leading the Helpdesk team and managing Active Directory. William's foundational experience as a Development Analyst at IDG Consumer & SMB from 2004 to 2013 involved researching and developing methodologies for hardware and software testing. William's educational background includes a Full Stack Development Program from UC Berkeley Extension in 2017 and a Bachelor's degree in Economics from San Francisco State University, completed in 2003.