Michael Francis has extensive experience in customer success and operations management within the technology sector. Currently serving as a Customer Success Manager at Financial Modeling Prep since February 2025, Michael leads effective customer onboarding and ensures timely product adoption. Previously, in a tenure spanning over thirteen years at Centro CDX, Michael held several key roles including Head of Customer Success, where responsibilities encompassed overseeing customer retention and financial performance, and Director of Operations for Digital Experience, managing software development projects across multiple regions. Earlier positions include Senior Operations Manager and Technical Account Manager, demonstrating a strong foundation in operational oversight and relationship management. Additionally, Michael held the role of Restaurant Owner at ALOHA, showcasing entrepreneurial experience. Michael holds a Bachelor's degree in Computer Science from Future Academy.
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