James Kippen is an accomplished Operations Director at FNZ Group, overseeing operations in the UK since June 2022. Prior experience includes leading specialist functions for group complaints at Virgin Money, where a strategic business case was developed for a complaints disruption program. James held pivotal roles at CYBG PLC, including leading a large operational team for PPI complaint handling and serving as a key member of the PPI leadership team. Previous positions at Barclays encompassed leadership roles in service centers, focusing on service delivery strategy, customer satisfaction, and colleague management. Education includes attendance at Dalziel from 1987 to 1992.
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