Focus is a UK-managed outsourcing partner with a large dedicated offshore delivery team — built and proven inside real UK retail operations before we opened it to other brands.

Our model has supported some of the UK's best-known retail names, including Cox & Cox and Victoria Plum — helping cut operating costs by more than 50% while improving service and turning performance around.

Now we run that same model for ambitious UK retail and ecommerce brands. You get the cost of offshore delivery with the control of a UK partner — every client has an experienced UK-based account manager, not a ticket number.

Our services:
• Customer service — inbound & outbound calls, live chat, email and retention
• Ecommerce & marketplace management — Amazon, eBay, Walmart and more
• Website & software development
• IT support, 2D/3D design & creative
• Finance & accounting
• HR, recruitment and Learning & Development
• Virtual assistants & back-office administration

Typical impact: more than 50% lower overhead costs, leaner headcount, and better KPIs and service levels.

We're not a call centre and we're not a typical outsourcer — we're an operational growth partner.

focusxpert.co.uk

FOCUS

This department is responsible for building and maintaining software applications using various programming languages and technologies.

Software Development

This department manages customer inquiries, resolves issues, and ensures overall customer satisfaction.

Customer Service

This department focuses on the design, development, and maintenance of Magento-based e-commerce solutions.

Magento Development

This department focuses on creating and managing high-quality 3D visual content for various projects.

3D Art Production

This department focuses on software development and the professional growth of team members through training and support initiatives.

Development and Learning

This department manages financial processes, reporting, and analysis to support organizational objectives.

FOCUS

Org chart

Teams

Software Development

Customer Service

Magento Development

3D Art Production

Development and Learning

Finance Operations

Offices