Andy Hearn is a seasoned Technical Support Advisor currently working at Focus Group. With a remarkable history in the telecommunications industry, they held the position of Senior Engineer at Entropie from 2001 to 2024 and were previously the Owner of Integrated Telecom Ltd from 1994 to 2001. Andy began their career as an Engineer at BT, specializing in business systems maintenance from 1981 to 1994. They hold an ONC in Electronics & Telecommunications from Nene College, enhancing their expertise in various technical fields, including SIP and MPLS.
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