Michael Collins (MCP) possesses extensive experience in technical support and IT engineering, currently serving as Out Of Hours Technical Support at Focus Group (UK) since April 2022. Previous roles include 2nd Line IT Support Engineer at 5G Communications Ltd, where expertise in Microsoft Hyper-V and Windows Server environments was demonstrated, as well as managing the transition of Microsoft Exchange Server to a hybrid model. Collins has also worked as an IT Support Technician at Infinity System Solutions Ltd and held self-employed roles focusing on user account management and Windows 10 support. Additional experience includes IT support at RockIT and Bridgend College, where proficiency with various Microsoft systems and network optimization was achieved. Education includes certification as a Microsoft Technology Associate and ongoing development as a Microsoft Certified Professional.
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