Focus Telecom is a European software developer specializing in business communication & automation. We provide the following solutions:

CONTACT CENTER - multichannel platform for communication with clients, perfect for telemarketing and customer support. It provides effective execution of sales processes and flow of information in an organization, thanks to such tools as: call recording, agent monitoring, call statistics etc. It possesses innovative solutions enabling maximization of effectiveness in phone services, which relate directly to an increase in sales numbers. It also integrates all channels into one database of information from phone calls, e-mails, web forms, fax etc.

TELECONFERENCING - audio, video and collective work on documents. It enables effective communication between distanced co-workers, clients or business partners.

BUSINESS PHONE SYSTEM - virtual multiline telephone system which connects telephone extensions of a company to outside public telephone network as well as to mobile networks. 

INTERACTIVE VOICE RESPONSE (IVR) - system directing customers to dedicated company departments through use of voice recordings and customers'​ keypads. 

Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework. This model and approach to business allow users to drop the costs of buying and maintaining expensive hardware and dedicated software.

Focus Telecom is one of the fastest developing technologically innovative companies in Central and Eastern Europe, awarded twice by Deloitte.

Telecommunications

Focus Telecom Polska Sp. z o.o.

Focus Telecom Polska Sp. z o.o.'s headquarters in Warsaw, Poland

Cezary Maluj

Michal Misiak

Zuzanna Schmidt

Aleksandra Wójcik

Anna Nowakowska

Iga Baranowicz

Bogdan Wiesiolek

Agnieszka Majewska

The Sales & Customer Experience team at Focus Telecom Polska Sp. z o.o. is dedicated to driving revenue growth through the development of strategic sales initiatives and nurturing client relationships. This team focuses on understanding customer needs, providing tailored solutions, and ensuring seamless integration of Focus Telecom's innovative communication products. By combining business development efforts with exceptional customer service, they aim to enhance customer satisfaction and long-term loyalty.

Sales & Customer Experience

The Marketing and Communications team at Focus Telecom Polska Sp. z o.o. is responsible for developing and implementing strategic marketing initiatives to promote the company's communication and automation solutions. This includes crafting targeted campaigns, managing digital and traditional marketing channels, enhancing brand awareness, and generating leads to drive sales growth. They also focus on internal and external communications to ensure consistent messaging and engagement with clients, partners, and stakeholders.

Focus Telecom Polska Sp. z o.o.

Org chart

Teams

Sales & Customer Experience

Marketing and Communications

Offices

Focus Telecom Polska Sp. z o.o.

Org chart

Teams

Sales & Customer Experience

Marketing and Communications

Offices

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