Jesus Torres

Jesus Torres possesses extensive experience in social media engagement, safety program management, and customer support. Notable roles include serving as a Global Social Media Agent at H&M, where key accomplishments included driving significant growth in customer support systems and enhancing customer satisfaction scores. At Uber, Jesus held multiple positions, including Associate Global Program Manager for Safety Support, where responsibilities involved managing safety tool adoption, leading cross-functional projects for urgent safety incidents, and improving internal processes to enhance agent and customer satisfaction. Currently working at Fold in Risk and Compliance, Jesus continues to leverage expertise in program management and customer experience optimization. Jesus Torres holds a degree in Journalism from Columbia College Chicago.