Fonecta Ltd. provides directory services in Finland. It offers directory services for the contact information via mobile, fixed-line, and IP-phones, as well as through the Internet. The company offers directory assistance and mobile directory services; and electronic directory services, such as Internet, SMS, and WAP services, as well as publishesphone directories and yellow pages. Its directory services enable customers to find national and international phone numbers, mobile numbers, addresses, fax numbers, email addresses, name or subscription information, and yellow pages content. Fonecta Ltd. was formerly known as Sonera Info Communications Ltd. and changed its name in March 2002. The company is based in Helsinki, Finland. Fonecta Ltd. operates as a subsidiary of European Directories S.A.

Enterprise Software

IT Services

Services

Fonecta Oy

Fonecta Oy's headquarters in Helsinki, Finland

This department is responsible for designing and implementing cloud solutions that meet organizational needs.

Cloud Architecture

The Sales and Key Account Team at Fonecta Oy specializes in managing and nurturing relationships with significant clients, driving new sales, and maintaining existing customer accounts. The team focuses on understanding customer needs, providing tailored directory service solutions, and ensuring customer satisfaction and retention through strategic account management and sales initiatives.

Sales and Key Account Team

The Digital Marketing Team at Fonecta Oy focuses on enhancing the company's digital presence and outreach. This multidisciplinary team is responsible for creating and implementing online marketing strategies, managing SEO, digital advertising, social media campaigns, and marketing automation. They work to optimize Fonecta's online channels, ensuring effective digital engagement to drive growth and improve customer interaction with the company's directory services.

Digital Marketing Team

The Customer Support Team at Fonecta Oy provides comprehensive assistance to customers utilizing the company's directory services. This team handles inquiries, resolves technical issues, and ensures a seamless experience across various platforms including mobile, fixed-line, IP-phones, and the Internet. They also offer support for electronic directory services and maintain high customer satisfaction through effective communication and problem-solving.

Customer Support Team

The Product and Project Management team at Fonecta Oy is responsible for overseeing the development and enhancement of directory and digital presence services. This includes managing projects related to mobile and electronic directory services, ensuring the effective implementation of workflow automations and AI solutions, and steering business transformation initiatives. The team coordinates various product platforms, Microsoft Office 365 offerings, and other critical projects to enhance user experience and meet market demands.

Product and Project Management

The Leadership Team at Fonecta Oy is responsible for guiding the strategic direction and overall operations of the company. This includes overseeing customer relations, technological advancements, marketing, and electronic directory services to ensure that Fonecta continues to provide reliable and comprehensive directory services to its users. The team collaborates to innovate and enhance both traditional and digital service offerings, ensuring alignment with business goals and market demands.

Leadership Team

The Business Operations team at Fonecta Oy ensures efficiency in daily business activities, oversees financial performance, and supports strategic decision-making. This team, comprising Business Managers, Business Controllers, and a Business Lead, collaborates to optimize directory service offerings, manage operational budgets, and drive business growth initiatives.

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Sales and Key Account Team

Digital Marketing Team

Customer Support Team

Product and Project Management

Leadership Team

Business Operations