Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals. 

Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients. 

Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia. 

The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals.  

At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves.

We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals. 

Health Care

Software

Telecommunications

FONEMED

FONEMED's headquarters in International, Canada

Charlene Brophy

Anna M. Seroka

Neil Coombs

Karen Todhunter

Kevin Hillier

The Clinical and Healthcare Services Team at Fonemed is dedicated to optimizing patient care through innovative virtual services. This team oversees 24/7 nurse triage and nurse practitioner consultations, ensuring clients receive timely, personalized health management solutions. By collaborating across various roles, including clinical leadership and navigation services, the team enhances the patient experience and drives effective healthcare delivery through the Fonemed Health Management Platform.

Clinical and Healthcare Services Team

The Leadership Team at Fonemed is responsible for guiding the strategic direction of the company, ensuring operational excellence, and fostering a culture of innovation and growth. Comprising senior executives from various domains, they focus on enhancing client solutions, optimizing business operations, driving clinical development, and promoting a positive workplace culture. Their collaborative efforts are essential in expanding Fonemed's impact on global healthcare accessibility and integrating advanced technology into patient care services.

Leadership Team

The Human Resources Team at Fonemed is dedicated to fostering a positive workplace culture and supporting the company’s growth by managing talent acquisition, employee development, and organizational strategy. They ensure compliance with employment regulations, oversee payroll and benefits administration, and drive HR transformation initiatives to enhance operational efficiency. By focusing on people and culture, the team plays a critical role in aligning Fonemed's workforce with its mission to improve healthcare accessibility and quality.

Human Resources Team

The Technical Development Team at Fonemed is responsible for designing, building, and maintaining the Fonemed Health Management Platform, ensuring it remains secure and user-friendly. This team collaborates closely with cross-functional stakeholders to integrate the latest clinical content guidelines and enhance software functionalities, enabling clients to effectively manage patient engagement and care delivery. Their work supports the overall mission of improving global healthcare access through innovative technology solutions.

Technical Development Team

The Sales and Marketing Team at Fonemed is responsible for driving business growth and expanding market reach through strategic outreach and relationship building. They focus on promoting Fonemed's innovative healthcare solutions and virtual triage services to potential clients, utilizing data-driven marketing strategies and branding initiatives. This team collaborates closely with the sales department to develop campaigns that enhance client engagement, support business development efforts, and convey the unique value of Fonemed’s offerings in the competitive healthcare landscape.

FONEMED

Org chart

Teams

Clinical and Healthcare Services Team

Leadership Team

Human Resources Team

Technical Development Team

Sales and Marketing Team

Offices

FONEMED

Org chart

Teams

Clinical and Healthcare Services Team

Leadership Team

Human Resources Team

Technical Development Team

Sales and Marketing Team

Offices

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