Force 8 is a specialised group of IP Contact Centre Engineers responsible for high level skill sets on all Cisco-based “server” products. These products include: 

•	ICM  	– ICM Enterprise (or Hosted)
•	UCCE	– Unified Contact Centre Enterprise (or Hosted)
•	PCCE	– Packaged Contact Centre Enterprise
•	UCCX	– Unified Contact Centre Express
•	UCM	– Unified Communications Manager (known as CallManager)
•	UEIME	– Unified Email Interaction Manager (Including Web Interact. Manager)
•	UWFO	– Unified Work Force Optimisation (Including Work Force Management and Quality Management)
•	CVP	– Customer Voice Portal
•	IPIVR	– IP Interactive Voice Response
•	CU		– Cisco Unity

See our new Website http://www.force8.com.au

Force 8 Consulting Pty Ltd

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