Marc Hermosilla

Marc Hermosilla has a diverse work experience in customer success roles. Marc is currently working at ForceManager as the Head of Customer Success, Mid-Market. In this position, they manage the Mid-Market's Customer Success department, adapts the post-sales engagement model, and hires and onboarded new team members.

Prior to that, Marc was a Member at the Customer Success Collective in 2021. Marc also worked at Witco as the Manager of Customer Success - New Markets, where they led the customer success strategy for new markets, managed customer relationships across different regions, and supported marketing and sales efforts.

Marc's previous experience includes working at Signaturit as the Head of Customer Success, Global, overseeing the Customer Success department and leading the merge of two customer success structures. Marc was also a Senior Customer Success Manager at Signaturit, building and maintaining relationships with enterprise clients.

Before that, Marc worked at Watchity as the Head of Customer Success, where they implemented and managed the Customer Success Department and handled clients such as Volkswagen and Mediapro.

Marc's early career involved R&D software engineering roles at La Salle BCN, where they worked on Android app development and collaborated in European projects focused on machine learning and data mining.

Overall, Marc Hermosilla has a strong background in customer success management, leading teams, and developing customer relationships across various industries.

Marc Hermosilla obtained a Bachelor's degree in Audiovisual Systems Engineering from La Salle BCN, specializing in Audiovisual Communications Technologies/Technicians, from 2012 to 2017. Marc then pursued a Master's degree in Telecommunications from La Salle BCN, focusing on Telecommunications Engineering, from 2018 to 2020. After completing their Master's in Telecommunications, Marc furthered their education by earning a Master's degree in Project Management from La Salle BCN in 2021, specializing in Project Management.

In addition to their formal education, Marc also obtained several certifications. In July 2022, they received a ForceAdmin Certification and a Functional ForceManager's Certification from ForceManager. In July 2015, they acquired the CCNA Routing and Switching: Introduction to Networks certification from Cisco. Furthermore, in June 2015, Marc obtained a certification in 3DS MAX from Autodesk. Their earliest certification is the First Certificate B2 level, which they earned in September 2012 from Cambridge University Press & Assessment.