Dina K. is an experienced professional in client success and customer relations, currently serving as a Senior Client Success Manager at ForceMetrics since February 2024. Concurrently, Dina holds a consulting position at TAC that began in February 2023. Previously, Dina served as the Director of Customer Success at TAC Computer Inc from February 2017 to February 2024, where a high-performing team was established, achieving a 98% renewal rate and 25% annual account growth. With a strong background in customer support and training roles across various companies including TAC and the City of Beachwood, Dina has built expertise in optimizing customer experience and fostering client relationships. Additionally, involvement with the Ohio Amber Alert Committee has equipped Dina with skills in training and education related to Amber Alert activations. Dina holds a Bachelor of Arts in Sociology from Cleveland State University.
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