Amichay Eisner

Software Escalations Engineer

Amichay Eisner is a seasoned Software Escalations Engineer at Forcepoint since August 2017, specializing in resolving complex customer escalations, delivering technical training globally, and collaborating closely with development teams on feature design and implementation. Prior experience includes serving as a Senior Technical Support Engineer at Allscripts dbMotion, where Amichay led workshops, managed ITIL-based problem resolutions, and garnered commendations for customer service. Early career roles involved developing machine learning algorithms at Nemesysco and providing technical support at ParagonEX, alongside integrating patient information systems at Hadassah Medical Center. Amichay holds a Bachelor of Science degree in Information Systems Engineering from Ben-Gurion University of the Negev.

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