Michael Lee is an experienced technical support professional with over two decades in leadership roles across various technology companies. At Forcepoint since May 2014, Michael serves as a Sr. Technical Support Manager, directing teams that provide cybersecurity support for Data, Email, and IP protection products. Previously at Dell from 2003 to 2013, Michael held several positions including Sr. Technical Support Manager and Server Team Manager, overseeing large teams and improving customer experience across multiple support channels. Earlier career experiences include Operations Manager roles at Handtech.com and pcOrder.com, and significant tenure at Apple from 1992 to 2000, culminating in the role of Sr Manager AppleCare Austin Operations, where Michael led a substantial customer service team for Apple's product range. Michael holds a Bachelor of Science in Business Administration with a focus on Management and Operations from San José State University.
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