Malcolm Gerami is an accomplished Customer Success Manager with extensive experience in client relations and technical support. Currently employed at Ford Pro since December 2023, Malcolm previously held the role of Customer Success Manager II at Divert and Client Success Manager at TransLoc, where responsibilities included evaluating customer issues, implementing solutions, and maintaining high levels of customer satisfaction. During tenure at TransLoc, Malcolm also served as a Client Support Specialist and Senior Business Development Representative, showcasing a strong background in technical troubleshooting and sales pipeline management. Prior experience includes a position as an Inside Sales Representative at Strategic Value Media and a Vocational Trainer at LCI, Inc., focusing on employment support for clients with disabilities. Malcolm holds a degree in Healthcare Management Technology from Central Carolina Community College.
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