Forethought
Alexei Ivanov is a Machine Learning Engineer II at Forethought since August 2023, where previous roles included Machine Learning Engineer I. At Forethought, Alexei led a cross-lingual information retrieval project and significantly reduced re-ranking latency while achieving cost savings. Early contributions as a Machine Learning Intern involved enhancing a hybrid retrieval system and improving search metrics through advanced ranking techniques. Prior experience includes a Software Engineering Internship at Forethought, where Alexei developed tracking systems and local development enhancements, and a Full Stack Software Developer role at Lifco Hydraulics, where product search functionality was implemented. Alexei holds a Bachelor's degree in Computer Science from the University of Waterloo and is pursuing a Master's degree in Applied Computing at the University of Toronto.
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Forethought
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Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to unlock human potential through the power of AI. Forethought transforms the customer experience by infusing human-centered AI at each stage of the customer support journey. With Forethought, organizations can resolve common cases instantly, predict and prioritize tickets, and assist agents with relevant knowledge—all from one AI platform.