Kyle Shortt

Kyle Shortt is a seasoned professional in customer success and sales, currently serving as the Manager of Customer Success & Strategy at Forge Strategy since March 2025. In this role, Kyle leads the Customer Success team, focusing on strategic planning and client growth while also managing internal team leadership, operational processes, and employee onboarding. Prior to this, Kyle held various positions in customer success and sales, including a Customer Success Consultant role where the emphasis was on managing customer lifecycles and driving retention and growth. Experience spans multiple companies such as KnowHow, Bolster, and Vancouver Auto Credit, with roles in account management, business development, and direct sales. Kyle holds a Bachelor's degree in Health and Physical Education/Fitness from Nipissing University and a Bachelor's degree in Advanced Marketing & Advertising from Canadore College.