Katie Phelps is an experienced Customer Success leader currently serving as the Director of Client Success at Forj. They have a demonstrated history in the information technology and services industry, with expertise in Customer Relationship Management, Customer Experience, Market Research, and Management. Katie's previous roles include positions such as Client Delivery Manager at the American Customer Satisfaction Index and Senior Customer Success Manager at Knotch. They hold a BA in Political Science and Spanish from Indiana University Bloomington.
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