Kayla Cooper is a skilled professional with extensive experience in customer success and process improvement across various industries. Currently serving as a Customer Success Manager at FORM since May 2025, Kayla previously held the same position at Rezolve AI from February 2023 to May 2025, where responsibilities included optimizing client value from AI solutions. Prior roles encompass positions as a Process Improvement Analyst and Billing Analyst at Total Quality Logistics, a Lease Billing Analyst at Phillips Edison & Company, and a Corporate Paralegal at Keating Muething & Klekamp PLL. In addition, Kayla has experience in contract negotiation as a Contract Specialist at Medpace and has participated as an Event Coordinator on the Board of Directors for the Cincinnati Paralegal Association. Educationally, Kayla holds a Bachelor of Arts in Law and Social Thought and a Post-Baccalaureate Paralegal Certificate, both from The University of Toledo.
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