Denise Hefner

Denise Hefner serves as the Vice President of Customer Experience at Formstack, leading the Customer Success, Renewals, Support, and Enablement functions for a top SaaS provider. As the Founder and Managing Partner of Vitality Advising LLC since 2019, Denise specializes in helping startups and established companies enhance their organizational development, optimize customer operations, and improve performance metrics. Previous roles include Vice President of Customer Success at Majesco, where Denise established a Global Customer Success practice, and Global Director of Customer Support at Cognyte, overseeing international support operations. Denise's extensive experience also includes senior leadership positions at Upserve and Comcast, with a focus on customer care excellence and contact center management. Educational qualifications include a Bachelor of Arts in English Literature from the University of Oregon, a Master of Science in Organizational Development from Colorado State University Global, and certifications in Lean Six Sigma and Change Management.