Felicia S.

Felicia S. has extensive experience in customer support and technical service roles, currently serving as a Tier 2 Support Specialist for Salesforce at Formstack since February 2022. Prior experience includes positions as a Support Specialist at Formstack, a Technical Customer Service Associate at Ivoclar Vivadent AG from August 2019 to February 2022, and a Senior Customer Service Associate at Meritain Health from December 2018 to July 2019. Additional experience includes working as a Special Claims Representative for the Federal Employee Program at Highmark Blue Cross Blue Shield of Western New York from January 2016 to July 2018 and a Customer Care Advocate at UnitedHealthcare from March 2012 to February 2015. Felicia S. holds a High School Diploma from Buffalo Seminary and has continued professional development through Trailhead by Salesforce since June 2021.