Jessica Ketchum

Jessica Ketchum is an accomplished professional with extensive experience in customer success and relationship management. Currently serving as a Customer Success Renewals Manager at Formstack since April 2022, Jessica previously held the position of Relationship Manager in Business Banking at BMO Financial Group, where responsibilities included managing a diverse portfolio, building client relationships, and facilitating access to financial support during Covid-19. Jessica's background includes a two-year rotational program at BMO Wealth Management, focusing on project management, operations, and client experience, as well as various roles within BMO Financial Group that emphasized financial analysis and credit risk assessment. Jessica holds an Honours Business Administration degree from Ivey Business School and has also pursued education in Media, Information, and Technoculture, alongside involvement in several summer camp initiatives for children.