John McHugh MBA is an experienced professional in customer experience and market research, currently serving as the Voice of Customer Program Manager at Forsta since September 2020. McHugh has successfully led the implementation of Voice of Customer programs, collaborating with clients and internal teams to manage and execute projects. Previously, McHugh held roles at KPMG as Client Insights Program Manager, where responsibilities included planning client surveys for various business units, and at Benjamin Moore & Co. as a Market Research Analyst, focusing on brand and product management research. Earlier experience includes positions at Hewlett Packard Enterprise and The Center For Client Retention, emphasizing customer experience and loyalty improvement. McHugh began a career in finance at MassMutual Financial Group. Academic achievements include a Bachelor of Science in Finance from Quinnipiac University and an MBA in International Business from Seton Hall University.
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