Mark Ratekin

Mark Ratekin, CCXP, is an experienced leader in customer experience consulting with a career spanning over three decades. Currently, Mark serves as the Head of Global CX Consulting at Forsta, driving maturity in customer experience programs for a diverse range of clients worldwide. Previously, Mark held positions including Principal Consultant at Confirmit and President of Ratekin Consulting, LLC, providing strategic guidance in operations, marketing, and finance. Mark has also served as Chief Operating Officer at INFODYNAMICS Inc and Senior Vice President at Walker Information, focusing on improving processes and developing key metrics for business growth. Additionally, Mark contributed to higher education as an Adjunct Professor at Anderson University, shaping MBA program initiatives and mentoring students. Mark holds an MBA from Anderson University and a degree in Psychology with a Business minor from Wabash College.