Edo L.

Edo L. is a seasoned Customer Experience Leader and Strategist with a proven track record in transforming global service operations into strategic growth drivers. Currently serving as the Global Senior Director of Customer Support at Forter, they have over a decade of experience in SaaS, having previously led multiple business units at Clio and expanded customer support functions while managing diverse teams at Achievers. Edo's expertise encompasses retention strategies, operational excellence, and cross-functional collaboration, all aimed at improving customer journeys and driving measurable business outcomes. They are known for their data-driven approach and focus on team development to support organizational growth.