Derek Neil is a seasoned professional with over 20 years of management experience and more than a decade in the tech field. Currently serving as the U.S. Director of Support Services at Fortidia, Derek manages support operations for AlphaGraphics, PostNet, and World Options while integrating AI to enhance the customer experience. Previously, Derek held various managerial roles, including Tier 2 Manager at R Systems and Customer Service Manager at Tru Hearing, where they developed training programs and quality metrics. Derek earned a Bachelor of Business Administration from Mountain West College.
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