Ciaran McCann

Ciaran McCann is an experienced Service Product Manager at Fortinet since October 2021, focusing on developing global service capabilities within Customer Success and Support. Prior to this role, Ciaran held various positions at Fusion Global Business Solutions, including Head of Service Excellence and Head of Managed Service Operations, where responsibilities included designing operational processes and managing service lifecycles. Ciaran’s career also includes roles as Service Delivery Manager at Sit-up Channels, Head of Information Systems at NTT Europe Ltd., and Director of OSS/BSS at Firstmark Communications, showcasing a strong background in service management and operations across diverse organizations. Ciaran began the professional journey as a Support Engineer at Norwich Systems and Accounting after earning a Bachelor's Degree in Business, Computing, and French from the University of Sunderland.