Eddy Peng, CISSP, is a seasoned technical professional with extensive experience in network security and technical support. Since July 2014, Eddy has served as a Technical Account Manager and previously an Escalation Support Engineer at Fortinet, where responsibilities included providing high-level technical support for network security products across the Americas and guiding junior engineers in professional development. Prior experience includes roles at Check Point Software Technologies, where Eddy resolved escalation cases and engaged in advanced technical support for high-value customers, and at Nokia Enterprise Solutions, providing senior-level support and consultation. Academic qualifications include a Master's Degree in Electrical and Computer Engineering from the University of Waterloo, a Master's Degree in System Engineering from Beijing Jiaotong University, and a Bachelor's Degree in Electrical Engineering from Southwest Jiaotong University.
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