James Y. possesses extensive experience in technical support and management, having held key roles in various companies including Barracuda Networks, AccelOps (acquired by Fortinet), Fortinet, Hewlett Packard, 8x8, PRN (a STRATACACHE company), EZ-Network Systems, and LiveAction. James demonstrated exceptional customer service skills, consistently achieving high satisfaction ratings and earning promotions for diligent work. Proficient in managing support teams and technical issues, James has effectively streamlined processes through automation and knowledge base enhancements. Educationally, James holds a Bachelor's Degree in Computer Information Systems from California State University, Los Angeles.
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