Roberto Leon is a seasoned professional with extensive experience in technical support and account management, currently serving as a Technical Account Manager at Fortinet since October 2015. In this role, Roberto is part of the Advanced Service team, focusing on the success and growth of strategic accounts and acting as the main point of contact for technical-related issues. Prior to this, Roberto worked as a Technical Support Engineer Level 2, providing advanced support for various Fortinet products, and as a Technical Support Engineer, where responsibilities included managing customer technical cases through a ticketing system. Roberto's career began at Telefonica USA as an SMC VAS Operator, serving as a single point of contact for over 200 clients. Roberto holds a Bachelor's degree in Telecommunications Engineering from Universidad Tecnológica de La Habana "José Antonio Echeverría."
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