Brad Hufton

Brad Hufton is a seasoned professional in customer success and service management, currently serving as the Manager of Customer Success at Once For All since October 2024. Previously, Brad held the position of Customer Success Team Leader at Constructionline and amassed significant experience as a Customer Service Team Lead at Argos, where notable achievements included winning the UKCCF 2015 Best Use of Technology award. Brad has a proven track record in leading teams to achieve high performance through effective coaching, mentoring, and implementation of strategic initiatives. With expertise in communication, stakeholder management, and process improvement, Brad has successfully supported multiple transformation projects in customer service environments. Educational qualifications include Leadership and Management (ILM 3) and a Bachelor's degree in Technology, complemented by Lean Six Sigma Green Belt certification.