Cédric RUBY

Cédric Ruby currently serves as the Pilote de la Performance Opérationnelle at Once For All France, where responsibilities include optimizing resource alignment and managing over 3,000 tickets monthly, achieving a service level agreement compliance rate exceeding 95%. In addition, Cédric Ruby has experience in customer care roles at Once For All, addressing client issues for a large customer base through chat, email, and phone, while also handling client satisfaction initiatives. Previous roles encompass educating youth with intellectual disabilities at an Institute médico-éducatif, serving as a client advisor at CAFPI, and undertaking freelance web design and frontend development work. Cédric Ruby's background includes notable achievements in figure skating coaching, leading teams to multiple championships. Cédric Ruby holds a Licence in Sciences de l'éducation from Université Paris Nanterre and has studied special education at Ecole supérieure du travail social.