Michael Carter is the Director of Technical Support at Fortna, beginning this role in 2025. Previously, they served as Customer Support Manager at Data Innovations LLC and held various positions including Help Desk Supervisor at Aegis Sciences Corporation, where they managed a team of helpdesk technicians and significantly reduced cost per ticket. Earlier in their career, Michael worked as Service Manager/System Engineer at Safe Network Solutions and as a Technical Support Specialist at Dell. They earned a Bachelor's degree in Philosophy from Tennessee State University in 2006.
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