Charles Head is an experienced Presales Engineer and Solutions Architect at Fortra since August 2020 and a Pre-Sales Engineer with Boldon James, a QinetiQ Company, since October 2015, specializing in data classification software demonstrations and configurations. Prior to these roles, Charles served as a Tier 3 Help Desk Analyst and Tier 1 Help Desk Analyst at Ricoh from February 2007 to October 2015, managing domain accounts and troubleshooting software conflicts. Charles holds a degree in Computer Network Technology from Herzing University-New Orleans and has attended several educational institutions for music performance.
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