John Lee, CISSP-ISSMP, currently serves as the Senior Support Manager for Email Security and Training at Fortra since December 2019. In this role, John oversees CRM technical support, manages global support teams, and implements a 24/7 follow-the-sun support model, leading to high customer satisfaction ratings. John is also responsible for the global support budget and has played a key role in various migration projects, engaging in SOC 2 audits and reporting KPIs to leadership. Prior to this, John held the position of Principal Consultant at Clearswift, where responsibilities included managing professional services for North America and providing escalation support while mentoring technical staff. John's educational background includes a Bachelor of Science in Information Sciences and Technology from Penn State University.
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