Robert Alsua is a seasoned Senior Technical Support Engineer with extensive experience at Fortra and Vera Security since January 2019, where responsibilities include customer support for the Vera Solution, incident management, and collaboration with engineering teams. Previously, Robert held senior technical support roles at Okta, Inc. and Citrix, specializing in customer issue resolution, technical direction, and cross-functional communication. Additional experience includes software testing at Citrix and technical support engineering at Egnyte and Citrix System, where contributions ranged from bug filing and technical documentation to advanced training development. Robert's foundational expertise in LAN administration was established at OSH from 1999 to 2011, complemented by education at the College of San Mateo.
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