Simon Glauser is a customer service professional with extensive experience in both B2C and B2B environments. Currently serving as a B2C Service Representative at Fossil Group, Inc. since February 2022, Simon oversees customer care processes for the EMEA region, handling specialized issues related to repairs, payments, and escalated legal cases while also training and developing support agents. Previous roles include Customer Care Representative at La Vie Claire SA, Business Development Associate at DRONE ALSACE, and Sales Representative at EMD by Pixiel, among others. Simon holds a Bachelor's degree in Customer Relationship Management from IUT de Nantes and has additional qualifications in international business and economic sciences.
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