Adam C. is an experienced workforce planning and optimisation specialist with over 20 years in contact centres. Currently serving as the Practice Lead for Workforce Planning and Optimisation at FourNet, Adam focuses on designing best practice solutions for clients to enhance customer experience while managing costs. Previously, Adam held various positions, including Head of Resource Planning Improvement at Capita Customer Experience and Planning Manager at Ventura, where they developed strong leadership and cross-functional networking skills. Their expertise in workforce planning systems is complemented by a commitment to continuous learning and innovation.
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