James Brooks is a leader in applied innovation and customer experience, currently serving as the Head of Practice for AI and Automation at FourNet since 2025. Previously, they held various roles including Customer Insight Manager and Innovation Principal at Capita, where they led transformation initiatives. With experience as a Strategy Manager at Robinson Way Limited and a background in service delivery and training at GE Money, James has consistently shaped compelling value propositions for clients. Additionally, they have contributed to the podcasting space as the creator of The Sploogle Function.
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