Shannon Shaw has a diverse background in customer support and digital marketing, with extensive experience at Fourth from May 2021 to March 2022, holding positions such as Support Engineer, Customer Support Analyst, Senior Support Agent, QA Engineer, and Support Agent. Previous roles include Digital Marketing Apprentice at NKC Group, Case Handler at Premex Group, Telephone Advisor at Global University Systems, and Client Services Apprentice and Executive at RedEye. Educational qualifications include a Level 3 Advanced Diploma from Escalla Training Academy and a high school diploma from St Mary's R.C High School, along with AS Level coursework from St Mary's Sixth Form College.
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