Tom Frengillo

Tom Frengillo is the Vice President of Global Support at Fourth, bringing over 25 years of leadership experience, including 18+ years at Red Book Solutions. They focus on enhancing operational efficiency and customer experience, having recently achieved a 60% reduction in ticket backlog and $1M+ in annual profit growth while managing a global team of 125 agents. At Red Book Solutions, Tom directed significant revenue growth from $10M to $23M and achieved the Rule of 40 milestone. They hold a BS in Print Management from the Rochester Institute of Technology and a certification in Lean Manufacturing and Leadership from the University of Michigan.