Prachi B. is a seasoned professional with over 17 years of experience in training, quality assurance, and customer service across various industries. Currently, at FPL Technologies since March 2022, Prachi focuses on training and quality. Prior experience includes roles as Lead Trainer at WNS for Air Canada, Senior Quality Associate for Lastminute.com (Europe) and HireRight Healthcare Services (USA), and Senior Customer Service Representative for Lastminute.com. Earlier positions include Relationship Manager at A R Services Pvt Ltd, Senior Customer Service Associate at 3G Hutchinson 3 Global Services Pvt Ltd, Senior Associate Helpdesk Customer Service at Ventura (India) Private Limited, and Customer Service Representative at Oceans Connect India Private Limited. Prachi holds a Bachelor of Commerce degree in Banking and Financial Support Services from Savitribai Phule Pune University and a B1 certificate in German Studies from Goethe Institut Indien.
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