Sumit Sharma

Sumit Sharma is an experienced professional in customer experience and online reputation management, currently serving as Head of Customer Experience at FPL Technologies since May 2020. Previously, Sumit held roles such as Associate Director of Operations at EnKash and Associate Director of Customer Care at PayU, where significant achievements included a 51% reduction in merchant queries through Artificial Intelligence implementation. Sumit's earlier experience spans various managerial positions in online reputation management and customer service at Citrus Payment Solutions, Jabong, and other companies, showcasing a strong focus on optimizing customer engagement and response times across multiple platforms. An educational background in commerce complements Sumit's extensive experience in online marketing and business development.