Vivek Kumar has accumulated diverse experience in technical support, network security, operations, and risk management across several companies. Beginning as a Google Field Support Analyst at B2X Care Solutions, Vivek provided technical assistance for mobile devices while analyzing customer feedback to enhance device reliability. At Airports Authority of India, Vivek maintained secure network infrastructure and resolved hardware and network issues. As an Operations and Risk Coordinator at RKH Qitarat during the 2022 FIFA World Cup, Vivek managed operational risks and improved safety metrics. At Rapid Metro Rail Gurgaon Limited, Vivek optimized station operations through passenger flow analysis and staff training. Currently, as a Senior Analyst at AU SMALL FINANCE BANK, Vivek collaborates with the Indian Cyber Crime Coordination Center to combat cyber fraud and analyzes financial data to prevent illicit activities. Further professional development includes a Google Data Analytics Professional Certificate achieved through Coursera.
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