Mostafa Mosaed is an experienced telecommunications engineer with a strong background in operations and maintenance of GPRS and UMTS systems. At Siemens AG, Mostafa served as a GPRS TAC2 Engineer and GPRS Engineer, focusing on tasks such as system monitoring, configuration, and customer support. At Etisalat Misr, Mostafa held various leadership roles in the Technical Customer Experience department, overseeing data and voice services quality and managing planning tasks for customer experience management systems. Currently, as a Specialist in NQ CEM at Freedom Mobile, Mostafa analyzes customer complaints related to voice and data services. Mostafa holds a Bachelor's degree in Electronics and Communications Engineering, an MBA in Marketing, and certifications in project management and data analytics.
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