Jonathan Mack has extensive experience in technical support and customer service, beginning with a role at Single Digits, Inc. in 2014, where responsibilities included troubleshooting electronic devices and managing ticket documentation. Prior experience includes maintenance work at Best Western International, focusing on preventative maintenance and repairs, as well as a brief volunteer role with the American Red Cross, assisting with administrative tasks and CPR Certification classes. Jonathan served in various capacities at FreedomPay from 2024 to 2025, advancing from Technical Support Analyst to Sr. Technical Support Analyst and Technical Support Manager. Additionally, Jonathan worked at Simpay from 2015 to 2022, providing call center and bench technician support for ATMs and credit card payment systems. Jonathan holds CompTIA A+ and Cisco IT Essentials certifications from ITWorks by TechImpact and graduated from Abraham Lincoln High School and Pinkerton Academy.
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