Juan L.

Juan L. has a diverse work experience starting from 2011. Juan began their career at Wiggle as a Bilingual English-Spanish Customer Service Representative, where they assisted customers, handled data input, and met KPIs. From 2015 to 2017, they served as a Customer Service Team Manager at the same company, overseeing a multilingual team, managing employee performance, and implementing improvement projects.

In 2017, Juan joined Flightradar24 AB as a Customer Support representative. Juan provided support to customers until 2018.

Later, in 2018, they joined Freespee and held several roles. Juan started as part of the Customer Operations team, responsible for B2B support and product activation. In 2019, they became a Customer Support Leader, and from 2020 to 2023, they were a Support Manager, where they managed the support team KPIs, training, development, and set long-term plans for growth.

Currently, they are serving as the Head of Support at Freespee. No end date is mentioned for this role.

Juan L. has a varied education history. Juan has obtained a TESOL (Teaching English to speakers of other languages) degree from Global English. Juan has also pursued a NVQ Level 2 in Customer Services from City of Portsmouth College. Juan has achieved the CPE (Cambridge English: Proficiency) certificate from Portsmouth Language College. From 2006 to 2008, they attended IES Miguel Herrero, where they earned a Health and Safety Superior Technician degree.

In addition to their formal education, Juan has obtained several certifications. Juan completed the "Analyze Data with SQL Skill Path" program three times and the "Learn SQL Course" from Codecademy in June 2023. Juan also completed the "Become a Better Coach for Your Team" program from LinkedIn in April 2022, and the "Leadership Tips, Tactics, and Advice" program from LinkedIn in December 2021.